Warranty / refund policy

What is the warranty policy?

1. We will warranty and replace items that have been deemed defective (opposed to wear and tear) within 120 days of purchase.
2. When submitting a damage claim; email Client Services a photo of the damage and the order number to info@URLND.com
3. Client Services will review your claim and inform you of our final decision.

Returns:

As long as items have not been used, worn, washed, tried-on, cut, or altered, we will issue a refund for the amount paid (minus shipping and handling) within 60 days of when the order was shipped. After 60 days, returns will not be authorized.

NOTE: All international orders are final sale and are NOT eligible for return.

Steps to process a return:

1. Write your request to return your items for REFUND on your packing slip and include that in your package.
2. Mark (highlight/underline/circle) the items that you are looking to return.
3. Email return tracking and order number to info@urlnd.com 
4. Once received, the return will be processed within 10-14 business days and a refund will be issued within 5-7 business days. If the returns department has questions, they will reach out by phone or email.